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Frequently Asked Questions

1. How big are the tiles?
Cement encaustic tiles are 20x20cm and either 18mm or 22mm thick. They can occasionally be made smaller - please ask us for details. Hexagon tiles come in two sizes: 20x23cm with 11.5cm sides and 27.5 x 31.6cm with 16cm sides.

The Granada range are 14x28cm and 1cm thick. They can be cut in half.

The Picasso Range are either 20x20cm for the wall or 29.75x29.75 for use on the floor or wall. The bigger tiles are 1cm thick and the smaller ones are thinner.

2. Can you send me an encaustic tile sample?
Yes, but we need to charge £20 to cover the tile, postage and packing. We refund £8 for the tile on receipt of an order (please note, this is the price for a single tile - tiles cost a lot less when bought by the square metre). Alternatively, you can return the tile to us for a refund. The smaller Picasso and Granada tile samples are cheaper to send, but the large ones cost the same. If you are a trade client, please let us know as different terms may apply.

3. What encaustic tiles do you have in stock?
To see the most up-to-date list of our encaustic tiles in stock, please visit our tiles in stock page and click the link to the stocklist.

4. Can you recommend a tiler to lay the encaustic cement tiles?
We do not know any tilers well enough to be able to recommend them. However, we do offer a thorough guide to laying encaustic tiles on our technical page and also some hints on what to ask your tiler before s/he starts work
If you cannot find a tiler who is experienced in laying encaustic tiles, look for one who is used to working with natural stone or marble as similar principles apply. You can also visit The Tile Association to find a member tiler in your area.

5. Do you have a minimum order?
You can buy tiles from our Granada Range individually if you come into the showroom to get them. Please note, the prices in this case are slightly higher than those shown on this website as include delivery from Spain to us. The cement encaustic tiles and Picasso Range are sold by the square metre and there is a minimum order of 5 sq m. There is a minimum order of 12 tiles in the encaustic range - but we can only sell tiles in quantities of less than 5 sq m if they are in stock. Bespoke orders (of encaustic tiles, at least) start at 5 sq m. For encaustic orders under 1 sq m (25 units), the tiles cost £6.50 each. Sample tiles cost £8, refundable on receipt of an order. Please visit our tiles in stock page and click the link to the stocklist.

6. How much is delivery?
The cement encaustic tiles and Picasso Range are normally delivered to your home direct from Spain. Each sq metre of cement tiles weighs up to 50kg (standard 22mm-thick tiles). We quote for each job individually, so please give us your full postcode when you make an enquiry. If you make a small order and live near the showroom, we try to combine your tiles with a load coming to us, to reduce your delivery cost.

In the case of the Granada Range, we prefer to deliver direct from Spain, as it is hard to find a cheap and careful UK courier. However, if your order is small, you can collect it from our London showroom - subject to stock availability. Slightly higher prices apply for small numbers of Granada tiles bought from our London base.

7. Are bespoke patterns more expensive?
A bespoke pattern of one design + a border is not more expensive, and bespoke patchworks are not more expensive as long as they are not too complex. However, we do charge a supplement for more complex patchworks (more than five designs, each in your own very particular colourway) due to the extra work involved. Supplements range from between 15 and 100 per cent (the latter would be for an extremely 'special patchwork' comprising one or two tiles each of over 30 individual patterns, each tile in your own prescribed colourway). However, please don't be put off - each case is different and if the patterns were simple ones the cost could be lower. Please always ask us to quote you.

8. Can you recreate my own pattern on an encaustic tile?
Yes, we can recreate almost any pattern as long as you give us a full-size template to work from. There is a one-off fee to make a mould - from about £125 for a simple design.

We can also produce bespoke glazed tiles, for example murals. Our Granada tile suppliers are skilled in this. Please ask us for more information.

9. Does underfloor heating work well with the cement / porcelain tiles?
Yes, indeed. Cement conducts heat, so they are a perfect choice. For answers to more technical questions, please see our technical page

10. How soon can my tiles be delivered?
Tiles in stock in Spain - within 2 weeks
Picasso and Modern Industrial are nearly always in stock, plus encaustic tiles on the Encaustic Tiles in Stock PDF and some of the Granada range are included in this category.

Bespoke orders
Granada range - within a month
Encaustic tiles - within seven or eight weeks as they need time to dry before shipping.
We can sometimes rush encaustic tile orders through, for a flat fee of £500.

11. When can I come into the showroom?
We are open by appointment: Tuesday - Friday 11am-5pm. We can stay late by prior arrangement. Weekend appointments are sometimes available to clients paying an advance deposit of £50, refundable on tile orders of 5 sq m or more.

12. Can any of Alhambra's tile ranges be used outside? Yes! Please visit our Blog page on this subject: http://alhambrahome.co.uk/blogs/news/yes-you-can-use-spanish-tiles-outside

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